Margin Recovery
Hidden cost identified across menu mix, supplier pricing, and labour scheduling. Clear recovery path implemented within the first quarter.
Independent restaurant group, London
Testimonials
What our work actually achieves.
Every client engagement is different. What stays consistent is the standard of the work and the clarity of the outcome. These are representative examples — all client details anonymised.
Engagement Outcomes
What clients typically experience.
These are not theoretical outcomes. They are representative descriptions of what has actually been delivered across real engagements — anonymised to protect client confidentiality.
Stock Control Implementation
Weekly stock variance reduced from untracked to consistently within target. Kitchen team adopted the system within four weeks.
Multi-site casual dining operator
Financial Clarity
Weekly flash reporting installed. Owner now has Monday-morning visibility on GP%, labour cost, and stock position — without waiting for monthly accounts.
Hotel F&B operation, Central London
Operational Frameworks
Full opening and closing procedures, staff briefing templates, and stock ordering framework documented and adopted across all sites.
Growing restaurant group, 6 sites
Pre-expansion Review
Operational readiness assessment completed before a new site opening. Financial structure, management layer, and systems capacity reviewed and strengthened.
Independent operator preparing to expand
Supplier Cost Review
Supplier terms reviewed across all categories. Purchasing consolidation and renegotiation delivered meaningful reduction in cost of goods.
Single-site independent restaurant
In Their Words
What clients say about the work.
We do not publish client names or business names without express permission. All observations below are genuine; all identifiers have been removed.
CSG identified significant preventable cost within the first three months. The stock control system they put in place paid for the entire engagement well ahead of schedule.
The stock control work alone changed how we think about our kitchen entirely. Within weeks we had visibility we'd never had before — and our team understood why it mattered.
Shane doesn't tell you what you want to hear. He tells you what the numbers actually show — and then he helps you do something about it. That combination is rare.
CSG brought structure to our F&B operation across three countries — clear reporting, tighter stock discipline, and a team that finally had one way of working. The engagement paid for itself within the first season.
Engagement Detail
How engagements actually unfold.
Three representative case studies, anonymised. Each describes the challenge, the approach, and what changed as a result.
From Margin Uncertainty to Confident Growth Decisions
A well-regarded independent London restaurant group with four sites, trading well but operating without clear financial visibility across the estate.
The challenge
The directors knew performance varied significantly between sites but couldn't isolate the causes from their existing reporting. Menu pricing had not been reviewed systematically. Labour cost was managed reactively, not proactively.
Our approach
CSG conducted a full P&L review across all four sites, separating costs at the department and revenue-category level. Menu engineering analysis identified structural pricing issues. A weekly reporting framework was designed and implemented.
Rebuilding Stock Control Across a Hotel F&B Operation
A London hotel with four F&B outlets operating under separate teams with no centralised stock management or consistent reporting.
The challenge
Each outlet managed its own stock informally. Variance was untracked, purchasing was not consolidated, and the Group Head of F&B had no reliable view of food cost across the estate.
Our approach
CSG designed a unified stock control framework across all four outlets, with consistent weekly processes, shared templates, and a consolidated reporting structure. Training was delivered to each kitchen team. A monthly variance review cadence was established.
Operational Readiness Before a Second Site
A highly regarded single-site independent restaurant in Central London, preparing to open a second site for the first time.
The challenge
The owner-operator had identified a suitable location and secured favourable terms. But the first site's operations were heavily reliant on the owner's personal presence. Staff briefing was informal. Stock management was intuitive. Financial reporting was monthly and generic.
Our approach
CSG conducted a full operational review of the existing site: systems documentation, financial structure, management layer assessment, and a frank evaluation of readiness to operate without the owner on-site.
"We measure our success by your results, not our outputs."
Your Operation
See what your operation is capable of.
Every engagement begins with a confidential conversation. Bring your numbers, your challenges, or simply your questions. We'll give you an honest assessment — no obligation.